Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The shipping time will be between 3 – 10 Working days depending on the country of reception.
You will receive an email from us with your tracking number & then you can track your order from our Tracking Page.
We only ship to the countries which are choosable on the checkout page.
The packaging will be choosed according to your order but it could be more than one.
For every order below 100€ the shipping cost will be 7.99€ and for all orders above 100€ it will be free.
If you need to swap an item
Returns and Exchanges
Return is possible within 14 days after reception of the products, the customers has to pay the transportation fees.
In this case let us know within 14 days and we will find a solution.
In this case let us know within 14 days and we will find a solution, it is mandatory to notify the transport agency immediately.
You can write us directly on our contact page or send us an email on info@phiten.biz but it’s also possible to call us +49 7621 951 1910 during office hours.
Please try to check always before you enter the address because after shipment it will be difficult to change anything.
Yes it can be change or canceled only if the goods have not been shipped.
No because some items might not be produced anymore, to be sure you can give us a call or write us on our contact page.